Questions before
you buy?

Questions before buying, a problem with your purchase, a cancellation or a privacy request? Email us directly. You do not need an account to contact us.

Tell us which pack you are considering and what you want to prepare. For wording review, include the language; for a time-sensitive project, include your appointment date. We can clarify scope and timing before you choose.

Already have an account?

Open private support to keep your request and our reply together. Include your purchase reference for billing questions. Never send card details, passwords or recovery codes.

Cancellation and refunds

See our terms and cancellation instructions. A support request does not automatically process a refund; the operator handles it through Stripe.